Refund Policy

Digital goods

Our products are delivered instantly as licence keys. Because a key cannot be un-delivered, a key that has been revealed or activated is not refundable.

When we do refund

• The product was never delivered due to a fault on our side.
• The product was already offline at the time of purchase and this was not shown on the Status page.
• The product goes offline and stays offline for an extended period during a subscription you already paid for, and no working replacement is offered. In that case we refund pro-rata for the unused time.
• You were charged twice for the same order.

When we do not refund

• You changed your mind.
• Your game account was banned or restricted.
• You bought the wrong product, or a product incompatible with your hardware — check the requirements before you buy, and ask us first if you are unsure.
• You cannot get the product working but have not contacted support to try.

How to request one

Open a request through the Support page with your order reference and a description of the problem. We aim to respond within 24 hours.

Chargebacks

Please talk to us before raising a chargeback. Accounts with an open chargeback are suspended until it is resolved.